IP / Copyright Complaints Policy

1. Scope and Service Limits

This policy explains how WATTENNE INTERNATIONAL LLC ("Company," "Databay," or "we") receives and considers complaints that its Services are being used to infringe copyright, trademarks, or other intellectual-property rights. It supplements the Acceptable Use Policy and Terms of Use.

Our proxy services route customer traffic to third-party destinations. A proxy address appearing in a report does not establish that we host the reported material or control the destination. We cannot remove material from a third-party server that we do not control. Where supported by the evidence and our available records, we may act on the account or use of our Services involved.

The process below is a general complaint and review channel. It does not represent that we qualify for a particular statutory safe harbor or that the contact below is a registered DMCA designated agent. Statutory procedures and remedies depend on the particular activity and applicable law; this policy does not replace any procedure that law requires.

2. Submitting a Complaint

Send a complaint to abuse@databay.com or use the abuse-report form. For an IP complaint, please provide:

• Your name, organization if applicable, contact email, and whether you are the rights holder or an authorized representative.

• A description of the work, trademark, or other right involved and information supporting ownership or authority to act. For a registered right, include the registration and jurisdiction if relevant; registration is not required merely to submit a complaint.

• The location and nature of the alleged infringement, including specific URLs or other identifiers, and an explanation of the connection to Databay's Services.

• The observed proxy IP address, incident date and time with timezone, and focused evidence such as relevant log excerpts. Distinguish facts you observed from conclusions or estimates.

• An explanation of why the activity infringes the identified right, including any known authorization, license, or legal exception relevant to the complaint.

• A statement that the information is accurate to the best of your knowledge, that the complaint is made in good faith, and that you are entitled to submit it; include your typed or signed name.

Send only information reasonably necessary to assess the complaint. Redact passwords, access tokens, and unrelated personal information. Do not send suspected CSAM or other unlawful files. We may request clarification where a report is incomplete or its connection to the Services is unclear. Knowingly false or misleading complaints may cause harm and may have legal consequences.

3. Assessment and Available Responses

We consider sufficiently specific complaints using the information supplied and relevant records available to us. We do not inspect or retain proxy traffic payloads in Company-operated systems. Evidence voluntarily supplied for a complaint is separate from proxy traffic logging and is handled under the Privacy Policy.

The production gateway's request logs do not record the customer's final exit proxy IP or map individual connections to that exit IP. Domain counters, shared or rotating addresses, incomplete evidence, and other record limitations may prevent reliable account or downstream-user attribution. Asking for an IP address and timestamp does not imply that matching records exist.

Depending on the evidence, severity, account history known to us, and applicable law, responses may include requesting an explanation or proof of authorization, warning the customer, restricting an affected destination or functionality, suspending an account during review, or terminating service. We may preserve relevant existing records when lawful and necessary. A complaint alone does not conclusively establish infringement or require an automatic charge or suspension.

4. Repeat Infringement

Our policy is to terminate accounts of repeat copyright infringers in appropriate circumstances. In applying this policy, we consider reasonably supported complaints attributable to the account, the customer's response, relevant prior actions known to us, and whether a complaint was mistaken, withdrawn, or otherwise resolved. We do not equate a count of unverified allegations with a finding of infringement, and a final court judgment is not required before we may address sufficiently substantiated misuse. Serious infringement may justify termination without an earlier warning.

Customers must not evade a restriction or termination through replacement accounts or downstream access. Resellers must cooperate and address infringement by their downstream users as required by the AUP. These policy rules do not represent that every infringement can be detected or every notice linked to an account.

5. Mistakes and Review

If you believe a complaint or action is mistaken, reply to the relevant communication or email abuse@databay.com. Identify the account or case reference, explain the error, and supply relevant information such as a license, authorization, lawful exception, mistaken address attribution, or evidence that the reported activity stopped.

We consider relevant corrections and may revise or lift an action where appropriate. This general review process is not a statutory DMCA counter-notification procedure and does not promise automatic restoration or a fixed response period. It does not prevent either party from pursuing remedies available under applicable law.

We handle and share complaint information only as permitted by applicable law and the Privacy Policy, including information reasonably needed to investigate or resolve the complaint. A report does not entitle the reporter to customer identity or other non-public records. Government requests are addressed in the Law Enforcement Guidelines.