Legal Documents
The policies and agreements governing your use of Databay. Each document shows its revision date. Material changes for existing customers remain subject to the notice and effective-date provisions in the Terms and Privacy Policy.
Agreements & Policies
- Terms of UseThe master agreement: accounts, billing, acceptable conduct, liability, and dispute resolution.Updated September 17, 2026
- Privacy PolicyWhat personal data we collect, why, and how it is stored, used, and disclosed.Updated September 17, 2026
- Refund PolicyContractual defect refunds, statutory consumer rights, automatic payments, and return of balances owed.Updated September 17, 2026
- Service Level AgreementSupport response time targets by ticket severity, service hours, and exclusions; it does not cover uptime or service credits.Updated September 17, 2026
- Acceptable Use PolicyProhibited activities, lawful-use requirements, and the consequences of network misuse.Updated September 17, 2026
- AML PolicyPayment-provider monitoring, applicable sanctions, prohibited payment activity, and verification or restrictions.Updated September 17, 2026
- KYC PolicyIdentity-verification requirements and when we may ask you to verify who you are.Updated September 17, 2026
- IP / Copyright Complaints PolicyHow to submit an IP complaint, available account-level responses, and review of possible mistakes.Updated September 17, 2026
- Law Enforcement GuidelinesOfficial-request intake, applicable legal process, preservation, disclosure limits, and notification practice.Updated September 17, 2026