Frequently Asked Questions

Residential proxies use IP addresses assigned to real home internet connections by ISPs. They are the most trusted by websites because they appear as genuine user traffic. Datacenter proxies come from servers in data centers - they are faster and cheaper but more easily detected. Mobile proxies use IPs from real mobile devices on 4G/5G carrier networks, making them the hardest to detect and block.

By default, every new connection through our gateway gets a fresh IP from the pool - this is called rotating mode. For workflows that need session continuity (e.g., login flows, checkout), you can enable sticky sessions to keep the same IP for a configurable duration. Rotation is controlled via session parameters in the proxy credentials, no code changes required.

All Databay proxy types support HTTP and SOCKS5. HTTP is suitable for web traffic (HTTP and HTTPS websites). SOCKS5 is a lower-level protocol that works with any TCP/UDP application, including browsers, scrapers, bots, and desktop tools. Direct HTTPS connection to our proxy servers themselves is not supported.

Yes. Geo-targeting is supported at country, city, and ASN level depending on the proxy type. Add the location parameter to your session credentials - for example, appending country-de routes through a German IP. City and carrier-level targeting are available for residential and mobile proxies. See the documentation for the full syntax.

Datacenter proxies are the fastest with sub-500ms latency and high throughput, ideal for large-scale requests. Residential proxies average around 1.1 seconds as they route through real home connections. Mobile proxies average around 1.8 seconds as they route through carrier networks. All proxy types support unlimited concurrent connections with no rate limits.

Sticky sessions are available on residential and mobile proxies. The maximum sticky session duration varies by plan. Datacenter proxies can also maintain session persistence using dedicated IP allocation. See our documentation for session parameter syntax.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency. All transactions are processed securely. There are no hidden fees - you pay only for the bandwidth you purchase.

Bandwidth is measured as the total volume of bytes processed by our proxy servers - the sum of both incoming and outgoing packet bytes. Headers, SSL handshakes, and all TCP traffic count toward your usage. Failed requests that return an error may still consume a small amount of bandwidth depending on where in the connection lifecycle they fail.

No. Bandwidth is tied to your billing cycle and expires at the end of the period. We recommend estimating your usage carefully and purchasing accordingly. Volume discounts are available for larger plans, so it often makes sense to choose the plan that fits your usage level closely.

Refunds are evaluated on a case-by-case basis. If you experience a technical issue that prevents you from using the proxies, contact our support team within 48 hours of purchase. We do not offer refunds for bandwidth that has already been consumed. Test packages are non-refundable.

A small set of domains is blocked on our network to prevent abuse and comply with legal requirements. These are typically high-value fraud targets. To obtain the full list or verify that your target domains are accessible, contact us via live chat before purchasing.

Databay gateways support two authentication methods: username:password credentials (embedded in the proxy URL) and IP whitelist (authorize your server's IP and connect without credentials). Both methods are configured via the dashboard or API and work with all proxy types.

Yes. Our REST API allows you to manage proxy users, monitor bandwidth consumption, configure geo-targeting rules, rotate credentials, and automate account workflows. Interactive API docs are available at api.databay.com (Swagger) and docs.databay.com.

There is no limit on concurrent connections for any Databay plan. You can run thousands of simultaneous requests through our gateways. Throughput scales with your bandwidth allocation - a higher-tier plan means more total data, not more connections.

Any tool that supports HTTP or SOCKS5 proxy configuration works with Databay - Python (requests, Playwright, Scrapy), Node.js (axios, Puppeteer), Ruby, Go, PHP, curl, and browser extensions. Our documentation includes ready-to-use code examples for all major languages and scraping frameworks.

Yes. Databay proxies work natively with Playwright, Puppeteer, Selenium, and other headless browser tools. Set the proxy URL using the username:password@gateway:port format in your launch options. Residential and mobile proxies are especially effective for bypassing bot detection in browser-based scraping.

Yes, our datacenter proxy pool includes IPv6 addresses. Residential and mobile proxies are predominantly IPv4 as the majority of home and carrier networks still use IPv4. Contact us if you have specific IPv6 requirements and we can advise on the best proxy type for your use case.

Click "Get Started" or "Sign Up" on any Databay page. Registration requires only your email address - no credit card needed to create an account. Once registered you can explore pricing, purchase bandwidth, and access your proxy credentials immediately.

The Databay dashboard lets you view real-time bandwidth usage and statistics, manage proxy credentials and whitelisted IPs, purchase additional bandwidth, configure geo-targeting and session settings, generate and revoke API keys, and access support. All account management tasks are available without contacting support.

Sub-user and team management features are available for reseller accounts. For standard accounts, bandwidth and credentials can be shared by distributing your proxy credentials - however we recommend using the API to create separate sub-users for better usage tracking and security. Contact us to discuss multi-user setups.

Our support team is available 24/7 via live chat on the website and by email at [email protected]. For technical integration questions, our documentation portal covers the most common setups in detail.