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Proxy questions, straight answers

Setup, pricing, billing, and network questions, answered by the team that runs the Databay proxy network.

27answers on this page
5topics covered
24/7human support
< 5 minto first request
8,000+ customers since 2022200+ countries covered99.9%+ uptime targetOpt-in, consent-based IP sourcingDatabay Trust Center

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27 answers across 5 topics

01

General

6 questions

What Databay is, who it is for, and how to get your first proxies running.

What is Databay?
Databay provides standard residential, Residential Flex, mobile, and datacenter proxy pools under one account. Published coverage spans 200+ countries and territories, while pool size, targeting detail, order minimums, and session controls differ by product. Common legitimate uses include regional QA, ad verification, SEO monitoring, market research, and permitted public-data collection.
What types of proxies does Databay offer?
We offer three proxy types:
  • Residential proxies: 34M+ IPs assigned to real home internet connections. High trust with target sites, the default choice for geo-sensitive work.
  • Datacenter proxies: 80K+ high-speed IPs hosted in data centers. Fastest throughput, ideal for high-volume scraping where speed matters.
  • Mobile proxies: 800K+ published 5G/4G carrier-network IPs for authorized workflows that need a mobile-network origin. No universal platform trust score is claimed.
How do I get started with Databay?
Getting started takes under 5 minutes: create a free account, choose a proxy type and plan, and receive your gateway credentials. You can connect immediately using any HTTP or SOCKS5-compatible tool, script, or browser. Our documentation at docs.databay.com covers integration for Python, Node.js, curl, and more.
Which websites can I access with Databay proxies?
Our proxies can access nearly all public websites. A small number of domains are restricted for legal or anti-abuse reasons. We enforce a strict Acceptable Use Policy: proxies may not be used for illegal activity, fraud, or harassment. Contact us before purchasing if you need to verify that your target domains are supported.
What starter packages are available?
We offer affordable starter packages that let you test proxy quality, speed, and geo-targeting before committing to a larger plan. Create a free account to view current pricing and available starter options.
Do you have a reseller program?
Yes. Databay offers reseller plans including a white-label API that lets you manage proxy users, allocate bandwidth, and bill your own customers in real time. Contact us via live chat to learn about reseller pricing and onboarding.
02

Proxies

6 questions

How residential, datacenter, and mobile proxies differ, rotate, and target locations.

What is the difference between residential, datacenter, and mobile proxies?
Residential proxies use ISP-origin exits. Datacenter proxies use hosting-network exits. Mobile proxies use carrier-network exits. These classes can differ in routing, location controls, live availability, latency, and cost, but IP origin is only one destination signal and no class has a universal trust score or access guarantee.
How does IP rotation work?
By default, every new connection through our gateway gets a fresh IP from the pool: this is called rotating mode. For workflows that need session continuity (e.g., login flows, checkout), you can enable sticky sessions to keep the same IP for a configurable duration. Rotation is controlled via session parameters in the proxy credentials, no code changes required.
What protocols are supported?
All Databay proxy types support HTTP and SOCKS5. HTTP is suitable for web traffic (HTTP and HTTPS websites). SOCKS5 is a lower-level protocol that works with any TCP/UDP application, including browsers, scrapers, bots, and desktop tools. Direct HTTPS connection to our proxy servers themselves is not supported.
Can I target a specific country or city?
Yes. Geo-targeting is supported at country, city, and ASN level depending on the proxy type. Add the location parameter to your session credentials: for example, appending country-de routes through a German IP. Residential proxies support country, city, and ASN targeting, while mobile proxies support country and continent targeting. See the documentation for the full syntax.
What is the speed of Databay proxies?
Databay publishes median response figures of about 780ms for datacenter, 1.1 seconds for standard residential, and 1.8 seconds for mobile. Treat those as comparison figures, not guarantees for a specific target. Geography, target behavior, route, and request design can materially change observed latency.
Are sticky sessions available on all proxy types?
Sticky sessions are available on residential and mobile proxies and can hold the same IP for up to 120 minutes. Datacenter proxies can also maintain session persistence using dedicated IP allocation. See our documentation for session parameter syntax.
03

Billing

5 questions

Payment methods, how bandwidth is measured, refunds, and blocked domains.

What payment methods are accepted?
The dashboard displays the payment methods currently available for the account and order at checkout. Contact support before ordering if you require a bank transfer or a specific payment rail, and review the refund policy for payment-method-specific conditions.
How is bandwidth calculated?
Bandwidth is measured as the total volume of bytes processed by our proxy servers: the sum of both incoming and outgoing packet bytes. Headers, SSL handshakes, and all TCP traffic count toward your usage. Failed requests that return an error may still consume a small amount of bandwidth depending on where in the connection lifecycle they fail.
Does unused bandwidth roll over?
No. Bandwidth is tied to your billing cycle and expires at the end of the period. We recommend estimating your usage carefully and purchasing accordingly. Volume discounts are available for larger plans, so it often makes sense to choose the plan that fits your usage level closely.
What is the refund policy?
Refunds are evaluated on a case-by-case basis. If you experience a technical issue that prevents you from using the proxies, contact our support team within 7 days of purchase. We do not offer refunds for bandwidth that has already been consumed. Test packages are non-refundable.
Are there any blocked domains?
A small set of domains is blocked on our network to prevent abuse and comply with legal requirements. These are typically high-value fraud targets. To obtain the full list or verify that your target domains are accessible, contact us via live chat before purchasing.
04

Technical

6 questions

Authentication, the REST API, concurrency limits, and framework support.

How does proxy authentication work?
Databay gateways support two authentication methods: username:password credentials (embedded in the proxy URL) and IP whitelist (authorize your server's IP and connect without credentials). Both methods are configured via the dashboard or API and work with all proxy types.
Does Databay have a REST API?
Yes. Our REST API allows you to manage proxy users, monitor bandwidth consumption, configure geo-targeting rules, rotate credentials, and automate account workflows. Interactive API docs are available at api.databay.com (Swagger) and docs.databay.com.
How many concurrent connections can I run?
There is no limit on concurrent connections for any Databay plan. You can run thousands of simultaneous requests through our gateways. Throughput scales with your bandwidth allocation: a higher-tier plan means more total data, not more connections.
What programming languages and tools are supported?
Databay uses standard HTTP, HTTPS tunneling, and SOCKS5 settings supported by many clients, including Python and Node.js libraries, curl, and proxy-aware browsers. Verify the current client and protocol combination in the documentation; compatibility does not authorize a destination or bypass its rules.
Can I use Databay proxies with headless browsers?
Yes. Databay proxies work natively with Playwright, Puppeteer, Selenium, and other headless browser tools. Set the proxy URL using the username:password@gateway:port format in your launch options. Residential and mobile proxies are the usual pairing for browser-based scraping because many sites rate-limit datacenter ranges far more aggressively.
Is IPv6 supported?
Yes, our datacenter proxy pool includes IPv6 addresses. Residential and mobile proxies are predominantly IPv4 as the majority of home and mobile networks still use IPv4. Contact us if you have specific IPv6 requirements and we can advise on the best proxy type for your use case.
05

Account

4 questions

Signing up, the dashboard, sharing access with a team, and reaching support.

How do I sign up for Databay?
Click "Get Started" or "Sign Up" on any Databay page. Registration requires only your email address; no credit card is needed to create an account. Once registered you can explore pricing, purchase bandwidth, and access your proxy credentials immediately.
What can I do from the dashboard?
The Databay dashboard lets you view real-time bandwidth usage and statistics, manage proxy credentials and whitelisted IPs, purchase additional bandwidth, configure geo-targeting and session settings, generate and revoke API keys, and access support. All account management tasks are available without contacting support.
Can I share my account with my team?
Sub-user and team management features are available for reseller accounts. For standard accounts, bandwidth and credentials can be shared by distributing your proxy credentials, though we recommend using the API to create separate sub-users for better usage tracking and security. Contact us to discuss multi-user setups.
How do I contact support?
Our support team is available 24/7 via live chat on the website and by email at support@databay.com. For technical integration questions, our documentation portal covers the most common setups in detail.
Support

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The support team is available 24/7 for target checks, billing, and integration questions. Pick the channel that fits.

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Email

Write to support@databay.com for billing, integration, and target-domain questions, every day of the year.

Fastest route

Live chat

Chat with the team in real time from any page. The quickest way to run a pre-sales check on your target sites.

Self-serve setup

Documentation

Copy-paste setup for Python, Node.js, cURL, and headless browsers at docs.databay.com.

Email supportRead the docs
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