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Proxy questions, straight answers

Setup, pricing, billing, and network questions, answered by the team that runs the Databay proxy network.

27 answers on this page
5 topics covered
7 days human support, every week
< 5 min to first request
8,000+ customers since 2022195 published paid-location route pages99.9% best-effort uptime target (not an SLA)Opt-in, consent-based IP sourcingDatabay Trust Center

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27 answers across 5 topics

01

General

6 questions

What Databay is, who it is for, and how to get your first proxies running.

What is Databay?
Databay provides standard residential, Residential Flex, mobile, and datacenter proxy pools under one account. The site publishes 195 paid-location route pages as a catalogue; current exits and targeting controls remain product-specific. Common legitimate uses include regional QA, ad verification, SEO monitoring, market research, and permitted public-data collection.
What types of proxies does Databay offer?
We offer three proxy types:
  • Residential proxies: 34M+ ISP-origin IPs with Databay's most granular location controls.
  • Datacenter proxies: 80K+ server-hosted IPs with country and continent controls. Measure the authorized route and destination before scaling.
  • Mobile proxies: 800K+ published 5G/4G carrier-network IPs for authorized workflows that need a mobile-network origin. No universal platform trust score is claimed.
How do I get started with Databay?
Getting started takes under 5 minutes: create a free account, choose a proxy type and plan, and receive your gateway credentials. You can connect immediately using any HTTP or SOCKS5-compatible tool, script, or browser. Our documentation at docs.databay.com covers integration for Python, Node.js, curl, and more.
Which websites can I access with Databay proxies?
Our proxies can access nearly all public websites. A small number of domains are restricted for legal or anti-abuse reasons. We enforce a strict Acceptable Use Policy: proxies may not be used for illegal activity, fraud, or harassment. Contact us before purchasing if you need to verify that your target domains are supported.
What starter packages are available?
We offer affordable starter packages that let you test proxy quality, speed, and geo-targeting before committing to a larger plan. Create a free account to view current pricing and available starter options.
Do you have a reseller program?
Databay offers an API-based reseller workflow for approved accounts. The account API can manage proxy users, allocate bandwidth, read usage logs, and manage whitelists; your business owns checkout, invoicing, tax, support, and end-user controls. Review the proxy reseller program and contact sales for qualification, pricing, and onboarding. KYC may apply.
02

Proxies

6 questions

How residential, datacenter, and mobile proxies differ, rotate, and target locations.

What is the difference between residential, datacenter, and mobile proxies?
Residential proxies use ISP-origin exits. Datacenter proxies use hosting-network exits. Mobile proxies use carrier-network exits. These classes can differ in routing, location controls, live availability, latency, and cost, but IP origin is only one destination signal and no class has a universal trust score or access guarantee.
How does IP rotation work?
Without a named session, each new proxy connection may select an available exit; a different or fresh IP is not guaranteed. Premium Residential, Datacenter, and Mobile accept requested sticky windows up to 120 minutes, while Residential Flex accepts up to 30 minutes. Upstream availability can end continuity sooner. Session behavior is controlled through documented proxy-credential parameters.
What protocols are supported?
Databay supports HTTP proxying, HTTPS CONNECT, and SOCKS5. Choose the mode supported by the client and workflow. No UDP capability is promised. Direct TLS connections to the proxy gateway itself are not the same as CONNECT tunnelling to an HTTPS destination.
Can I target a specific country or city?
Yes. Add one supported location parameter to the proxy credentials. Premium Residential accepts one country, state, city, ZIP, coordinate, or ASN target at a time. Residential Flex, Mobile, and Datacenter accept one country or continent target at a time. Every request is subject to eligible live exits; use the dashboard-generated syntax and verify the observed route.
What is the speed of Databay proxies?
Databay publishes approximate network-wide reference figures of 780ms for datacenter and 1.1 seconds for standard residential. They are not averages, medians, target-specific guarantees, or SLAs. Geography, destination behavior, route, client, connection reuse, and load can materially change observed latency, so benchmark the authorized workload.
Are sticky sessions available on all proxy types?
Residential, datacenter, and mobile gateways can accept a temporary sticky-session request for up to 120 minutes; Residential Flex is capped at 30 minutes. A datacenter sticky request uses the shared rotating pool and is never a dedicated or static allocation. Upstream availability can end continuity early. See our documentation for session parameter syntax.
03

Billing

5 questions

Payment methods, how bandwidth is measured, refunds, and blocked domains.

What payment methods are accepted?
The dashboard displays the payment methods currently available for the account and order at checkout. Contact support before ordering if you require a bank transfer or a specific payment rail, and review the refund policy for payment-method-specific conditions.
How is bandwidth calculated?
Bandwidth is measured as the total volume of bytes processed by our proxy servers: the sum of both incoming and outgoing packet bytes. Headers, SSL handshakes, and all TCP traffic count toward your usage. Failed requests that return an error may still consume a small amount of bandwidth depending on where in the connection lifecycle they fail.
Does unused bandwidth roll over?
No. Each package has its own validity window shown at purchase, and unused data expires when the window ends. Nothing renews or bills automatically unless you enable optional Auto Top-Up. Volume discounts are available on larger packages, so choose the size that fits your usage level closely.
What is the refund policy?
Refunds are narrow and defined in the Refund Policy: within 7 days of purchase, with under 100 MB of data used, and only for a verified technical failure of the Databay network. Blocks by target sites are not refundable, and bandwidth that has already been consumed is not refunded. Cryptocurrency payments are compensated as store credit rather than reversed. Contact support within the 7-day window to open a request.
Are there any blocked domains?
A small set of domains is blocked on our network to prevent abuse and comply with legal requirements. These are typically high-value fraud targets. To obtain the full list or verify that your target domains are accessible, contact us via live chat before purchasing.
04

Technical

6 questions

Authentication, the REST API, concurrency limits, and framework support.

How does proxy authentication work?
Databay gateways support two authentication methods: username:password credentials (embedded in the proxy URL) and IP whitelist (authorize your server's IP and connect without credentials). Both methods are configured via the dashboard or API and work with all proxy types.
Does Databay have a REST API?
Yes. Our REST API allows you to manage proxy users, monitor bandwidth consumption, configure geo-targeting rules, rotate credentials, and automate account workflows. Interactive API docs are available in the Databay Swagger reference and at docs.databay.com.
How many concurrent connections can I run?
No fixed concurrent-connection limit applies in normal use. Service safeguards may impose limits in abuse cases, and the Acceptable Use Policy remains applicable.
What programming languages and tools are supported?
Databay uses standard HTTP proxying, HTTPS CONNECT, and SOCKS5 settings supported by many clients, including Python and Node.js libraries, curl, and proxy-aware browsers. Verify the current client and protocol combination in the documentation; compatibility does not authorize a destination or bypass its rules.
Can I use Databay proxies with headless browsers?
Yes. Databay proxies work with Playwright, Puppeteer, Selenium, and other proxy-aware headless browser tools. Set the proxy URL using the username:password@gateway:port format in your launch options. Choose the network origin and location controls required by the authorized workflow, then measure destination behavior; no proxy class guarantees acceptance.
Is IPv6 supported?
Yes, our datacenter proxy pool includes IPv6 addresses. Residential and mobile proxies are predominantly IPv4 as the majority of home and mobile networks still use IPv4. Contact us if you have specific IPv6 requirements and we can advise on the best proxy type for your use case.
05

Account

4 questions

Signing up, the dashboard, sharing access with a team, and reaching support.

How do I sign up for Databay?
Click "Get Started" or "Sign Up" on any Databay page. Registration requires only your email address; no credit card is needed to create an account. Once registered you can explore pricing, purchase bandwidth, and access your proxy credentials immediately.
What can I do from the dashboard?
The Databay dashboard lets you view real-time bandwidth usage and statistics, manage proxy credentials and whitelisted IPs, purchase additional bandwidth, configure geo-targeting and session settings, generate and revoke API keys, and access support. All account management tasks are available without contacting support.
Can I share my account with my team?
Sub-user and team management features are available for reseller accounts. For standard accounts, bandwidth and credentials can be shared by distributing your proxy credentials, though we recommend using the API to create separate sub-users for better usage tracking and security. Contact us to discuss multi-user setups.
How do I contact support?
Our support team is available every day via live chat on the website and by email at support@databay.com. For technical integration questions, our documentation portal covers the most common setups in detail.
Support

Still need help?

The support team is available every day for target checks, billing, and integration questions. Pick the channel that fits.

Email

Replies every day of the week

Write to support@databay.com for billing, integration, and target-domain questions, every day of the year.

Live chat

Fastest route

Chat with the team in real time from any page. The quickest way to run a pre-sales check on your target sites.

Documentation

Self-serve setup

Copy-paste setup for Python, Node.js, cURL, and headless browsers at docs.databay.com.

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