Refund Policy

1. General Principle: All Sales Final

WATTENNE INTERNATIONAL LLC ("Company," "we," "us," or "our") values its customers and strives to provide a high-quality proxy infrastructure. However, due to the nature of digital goods, cryptocurrency payments, and the consumable nature of bandwidth, we maintain a strict Refund Policy.

This Policy is incorporated by reference into our Terms of Use. By purchasing or using our Services, you agree to be bound by this Policy. In the event of any conflict between this Policy and the Terms of Use regarding refund eligibility, this Policy controls.

EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 2 AND 3 BELOW OR AS REQUIRED BY APPLICABLE LAW, SALES ARE FINAL.

Digital bandwidth, data packages, and wallet balances are intangible, irrevocable goods. Once provisioned to your account, they are deemed "delivered." We do not offer refunds for "buyer’s remorse," "change of mind," or incompatible software on the Client's end.

2. The "Proxy Reality" Clause (Strict Liability Limitation)

PLEASE READ CAREFULLY: We provide a transport layer (IP addresses) to route your traffic. We do not guarantee access to any specific target website, application, or service.

No refunds will be granted for "Third-Party Blocks."

If a Third-Party Destination (e.g., Google, Netflix, Amazon, Ticketmaster, social media platforms) blocks, rate-limits, flags, or restricts the IP addresses assigned to you, this does not constitute a defect in our Service. It is a security measure implemented by that third party, which is outside our control.

• Eligible for Refund: The proxy server is offline, physically unreachable, or fails to transmit data due to a failure within the WATTENNE INTERNATIONAL LLC network infrastructure.

• Not Eligible for Refund: The proxy connects, but the target website denies access (e.g., "403 Forbidden," "Access Denied," or CAPTCHA loops).

3. Eligibility for Refunds (Defective Services)

We offer a limited refund window solely for verifiable technical defects originating from our network. To be eligible for a refund, ALL of the following criteria must be met:

A. Timeframe
You must submit a written refund request to support@databay.com within seven (7) calendar days of the original transaction date for the contractual refund described here. Later requests may be denied, except where applicable law provides a non-waivable right.

B. "No Usage" / De Minimis Rule
For the contractual refund described here, the purchased Data Package must not be substantially consumed. We allow up to 100MB of usage for connectivity testing. Usage above 100MB normally makes the purchase ineligible under this policy, but does not determine that every feature or third-party destination was functional and does not remove a non-waivable legal remedy.

C. Technical Verification
You must provide a detailed description of the technical issue (including screenshots or logs). You must allow our support team twenty-four (24) hours to attempt to resolve the issue. If we cannot resolve the network failure, a refund may be approved.

D. One-Time Exception (Lifetime Limit)
To prevent abuse, each customer is eligible for only one (1) refund per lifetime. Once a user has received a refund, all future purchases are non-refundable.

4. Non-Refundable Items & Scenarios

Notwithstanding Section 3, the following are not eligible for a contractual refund under this policy, except where applicable law requires otherwise:

• Wallet Balance (Service Credits): Funds loaded into your "Wallet Balance" are Store Credits, not a bank deposit. They are non-refundable and non-transferable, except where required by applicable law.

• Cryptocurrency Payments: ALL CRYPTOCURRENCY TRANSACTIONS ARE FINAL. Due to blockchain irreversibility and volatility, crypto payments are non-refundable even if the Service is defective (compensation will be issued as Store Credit only).

• Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Use or Acceptable Use Policy (e.g., fraud, scraping prohibited targets), you forfeit all remaining Wallet Balance and Data Packages.

• Automated Top-Up Charges: Charges triggered by the "Auto Top-Up" feature are non-refundable. Since this feature relies on your pre-configured settings and consumption patterns, legitimate charges processed before you disabled the feature in your dashboard are considered valid and final. We do not offer refunds for accidental usage, forgotten configurations, or high-volume consumption by your scripts that triggered multiple top-ups.

5. Chargebacks and Payment Disputes

We take "Friendly Fraud" (chargebacks) seriously. If you have an issue with a payment, you agree to contact support@databay.com before initiating a dispute with your bank.

Payment-dispute response: If you file a dispute, chargeback, or payment reversal without contacting us first, or after a refund request has been denied, we may take the following actions subject to the evidence, payment-network rules, applicable law, and the Terms:

• Your account may be suspended or terminated to prevent further charges or use while the dispute is reviewed.

• All remaining Data Packages and Wallet Balances will be forfeited.

• Your identity and device data may be submitted to anti-fraud databases to prevent future service usage.

6. Processing of Refunds

If a refund is approved:

• Method: Refunds will be issued only to the original payment method used for the purchase. We cannot issue a refund to a different card or wallet due to Anti-Money Laundering (AML) regulations.

• Timing: Refunds are processed by our team within 5 business days. Depending on your bank, it may take an additional 5-10 business days for funds to appear.

• Fees: We reserve the right to deduct third-party transaction fees (e.g., processing fees) from the refund amount, where permitted by law.

7. Contact Information

To request a refund or for questions regarding this policy, please contact us at:

WATTENNE INTERNATIONAL LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@databay.com