Refund Policy

Updated: July 25, 2026

On this page

1. General Principle: All Sales Final

WATTENNE INTERNATIONAL LLC ("Company," "we," "us," or "our") values its customers and strives to provide a high-quality proxy infrastructure. However, due to the nature of digital goods, cryptocurrency payments, and the consumable nature of bandwidth, we maintain a strict Refund Policy.

This Policy is incorporated by reference into our Terms of Use. By purchasing or using our Services, you agree to be bound by this Policy. In the event of any conflict between this Policy and the Terms of Use regarding refund eligibility, this Policy controls.

EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 2, 3, AND 7 BELOW OR AS REQUIRED BY APPLICABLE LAW, SALES ARE FINAL.

Data packages are intangible digital services deemed delivered when provisioned to your account. Wallet Balance is a prepaid credit governed by Section 7.2 of the Terms of Use. We do not offer refunds for "buyer’s remorse," "change of mind," or incompatible software on your end.

2. The "Proxy Reality" Clause (Strict Liability Limitation)

PLEASE READ CAREFULLY: We provide a transport layer (IP addresses) to route your traffic. We do not guarantee access to any specific target website, application, or service.

No refunds will be granted for "Third-Party Blocks."

If a Third-Party Destination (e.g., Google, Netflix, Amazon, Ticketmaster, social media platforms) blocks, rate-limits, flags, or restricts the IP addresses assigned to you, this does not constitute a defect in our Service. It is a security measure implemented by that third party, which is outside our control.

  • Eligible for Refund: The Service itself fails: our proxy gateways are offline or unreachable, authentication fails, or the Service fails to establish connections or transmit data, for reasons other than a Third-Party Destination's blocking, filtering, rate-limiting, or similar measures.

  • Not Eligible for Refund: The proxy connects, but the target website denies access (e.g., "403 Forbidden," "Access Denied," or CAPTCHA loops).

3. Eligibility for Refunds (Defective Services)

We offer a limited refund window solely for verifiable technical defects originating from our network. To be eligible for a refund, ALL of the following criteria must be met:

A. Timeframe
You must submit a written refund request to support@databay.com within seven (7) calendar days of the original transaction date for the contractual refund described here. Later requests may be denied, except where applicable law provides a non-waivable right.

B. "No Usage" / De Minimis Rule
For the contractual refund described here, the purchased Data Package must not be substantially consumed. We allow up to 100MB of usage for connectivity testing. Usage above 100MB normally makes the purchase ineligible under this policy, but does not determine that every feature or third-party destination was functional and does not remove a non-waivable legal remedy.

C. Technical Verification
You must provide a detailed description of the technical issue (including screenshots or logs). You must allow our support team twenty-four (24) hours to attempt to resolve the issue. If we cannot resolve the network failure, a refund may be approved.

D. Anti-Abuse Limit
We may decline refund requests that form a pattern of refund abuse (for example, repeated purchase-use-refund cycles), and we may require additional verification before approving repeat requests.

4. Non-Refundable Items & Scenarios

Notwithstanding Section 3, the following are not eligible for a contractual refund under this policy, except where applicable law requires otherwise:

  • Wallet Balance (Service Credits): Funds loaded into your "Wallet Balance" are Service Credits (as defined in the Terms of Use), not a bank deposit. They are non-refundable and non-transferable, except where required by applicable law.

  • Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Use or Acceptable Use Policy (e.g., fraud, scraping prohibited targets), remaining Wallet Balance and Data Packages are handled as described in Section 12.2 of the Terms of Use: they may be withheld pending investigation, applied against amounts you owe, and the remainder released except where prohibited by law or where the purchase or use was itself fraudulent or unlawful.

  • Automated Top-Up Charges: Charges triggered by the "Auto Top-Up" feature are non-refundable. Since this feature relies on your pre-configured settings and consumption patterns, legitimate charges processed before you disabled the feature in your dashboard are considered valid and final. We do not offer refunds for accidental usage, forgotten configurations, or high-volume consumption by your scripts that triggered multiple top-ups. This does not apply to charges processed after you disabled Auto Top-Up, to duplicate or erroneous charges, or to charges we are required by law to refund.

5. Chargebacks and Payment Disputes

We take "Friendly Fraud" (chargebacks) seriously. If you have an issue with a payment, you agree to contact support@databay.com before initiating a dispute with your bank.

Payment-dispute response: If you file a dispute, chargeback, or payment reversal without contacting us first, or after a refund request has been denied, we may take the following actions subject to the evidence, payment-network rules, applicable law, and the Terms:

  • Your account may be suspended or terminated to prevent further charges or use while the dispute is reviewed.

  • If the dispute is resolved against you, we may set off the disputed amount, associated fees, and costs against remaining Data Packages and Wallet Balances, as described in Section 12.2 of the Terms of Use.

  • Transaction and device signals may be shared with our payment processors and their fraud-prevention services in connection with the dispute.

6. Processing of Refunds

If a refund is approved:

  • Method: Refunds will be issued only to the original payment method used for the purchase. We do not issue refunds to a different card or wallet, consistent with anti-fraud and anti-money-laundering practice.

  • Cryptocurrency: Refund requests for cryptocurrency purchases follow the same eligibility criteria as card purchases (Sections 2 and 3). Approved refunds are returned to the originating wallet where our payment processor supports it; otherwise we issue Service Credits of equal USD value.

  • Currency: Refunds and Service Credits are denominated in the USD amount paid at purchase, net of any deducted fees; exchange-rate and cryptocurrency market movements are not compensated.

  • Timing: Refunds are processed by our team within 5 business days. Depending on your bank, it may take an additional 5-10 business days for funds to appear.

  • Fees: We reserve the right to deduct third-party transaction fees (e.g., processing fees) from the refund amount, where permitted by law.

7. EU/UK Consumers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance purchase within fourteen (14) days. By purchasing, you request immediate performance of the service. For bandwidth packages and Wallet Balance top-ups, you expressly consent to immediate supply and acknowledge that: (a) if you withdraw within the 14-day period, a pro-rata deduction applies for data consumed and services used before withdrawal; and (b) the right of withdrawal is lost once the package is fully consumed. Nothing in this Policy limits any non-waivable statutory right or guarantee that applies to you as a consumer.

8. Contact Information

To request a refund or for questions regarding this policy, please contact us at:

WATTENNE INTERNATIONAL LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@databay.com