Refund Policy

1. General Principle: All Sales Final

WATTENNE INTERNATIONAL LLC ("Company," "we," "us," or "our") values its customers and strives to provide a high-quality proxy infrastructure. Due to the nature of proxy services, cryptocurrency payments, and consumable bandwidth, we maintain the following Refund Policy, subject to mandatory consumer rights.

This Policy is incorporated into the Terms of Use subject to their Sections 1 and 3 on agreement, notice and prospective changes. If it conflicts with the Terms on refund eligibility, this Policy controls without removing an express credit or balance-return obligation in the Terms.

EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, THE TERMS OF USE, OR APPLICABLE LAW, SALES ARE FINAL.

Data Packages provide access to routing services. Provisioning bandwidth or credentials alone does not establish full performance or remove withdrawal or other mandatory rights. Wallet Balance is prepaid service credit governed by Section 7.2 of the Terms of Use. Outside the contractual and statutory rights described here, we do not offer discretionary refunds solely for a change of mind or incompatible customer software.

2. The "Proxy Reality" Clause (Strict Liability Limitation)

PLEASE READ CAREFULLY: We provide a transport layer (IP addresses) to route your traffic. We do not guarantee access to any specific target website, application, or service.

A Third-Party Block alone does not qualify for the contractual defect refund. This does not remove statutory withdrawal rights or remedies for a separate failure to supply the Services as agreed.

If a Third-Party Destination (e.g., Google, Netflix, Amazon, Ticketmaster, social media platforms) blocks, rate-limits, flags, or restricts the IP addresses assigned to you, this does not constitute a defect in our Service. It is a security measure implemented by that third party, which is outside our control.

• Eligible for Refund: The Service itself fails: our proxy gateways are offline or unreachable, authentication fails, or the Service fails to establish connections or transmit data, for reasons other than a Third-Party Destination's blocking, filtering, rate-limiting, or similar measures.

• Not Eligible for Refund: The proxy connects, but the target website denies access (e.g., "403 Forbidden," "Access Denied," or CAPTCHA loops).

3. Eligibility for Refunds (Defective Services)

We offer a limited refund window solely for verifiable technical defects originating from our network. To be eligible for a refund, ALL of the following criteria must be met:

A. Timeframe
You must submit a written refund request to support@databay.com within seven (7) calendar days of the original transaction date for the contractual refund described here. Later requests may be denied, except where applicable law provides a non-waivable right.

B. "No Usage" / De Minimis Rule
For the contractual refund described here, the purchased Data Package must not be substantially consumed. We allow up to 100MB of usage for connectivity testing. Usage above 100MB normally makes the purchase ineligible under this policy, but does not determine that every feature or third-party destination was functional and does not remove a non-waivable legal remedy.

C. Technical Verification
Provide a reasonably detailed description of the issue and relevant diagnostic evidence, with passwords, tokens and unnecessary personal data removed. For this contractual remedy, allow our support team twenty-four (24) hours to attempt to resolve the issue. If the defect remains unresolved and these conditions are met, you qualify for the contractual refund. This process does not delay a mandatory refund or require disclosure of proxy payload.

D. Anti-Abuse Limit
We may decline refund requests that form a pattern of refund abuse (for example, repeated purchase-use-refund cycles), and we may require additional verification before approving repeat requests.

4. Non-Refundable Items & Scenarios

Notwithstanding Section 3, the following are not eligible for a contractual refund under this policy, except where applicable law requires otherwise:

• Wallet Balance (Service Credits): Wallet Balance is prepaid service credit, not a bank deposit. It is non-transferable and is refundable only where these Terms, this Policy or applicable law require a return, including Section 12.2 of the Terms.

• Violation of Terms: Suspension or termination does not itself forfeit unused balances. Section 12.2 of the Terms governs proportionate, time-limited holds, substantiated costs, lawful setoff, review of disputed assessments and return of the unused remainder on termination. A complaint or official inquiry alone does not establish a breach or justify an abuse charge.

• Automated Top-Up Charges: Validly authorized Auto Top-Up purchases are not eligible for a discretionary refund solely because you forgot an enabled subscription, did not use the purchased data, or consumed data faster than expected. Where included in the agreed trigger, data expiry can cause an automatic purchase even while you are offline. You can stop future purchases in Subscriptions. A payment already in progress may still complete. This exclusion does not cover unauthorized enrollment or charges, purchases outside the authorized settings, duplicate or erroneous charges, new purchases initiated after cancellation took effect, or refunds required by law, including applicable statutory withdrawal rights.

5. Chargebacks and Payment Disputes

If you have a payment issue, please contact support@databay.com so we can investigate. This is not a condition of exercising a statutory or payment-network dispute right and does not extend your bank's deadlines. A good-faith dispute is not fraud merely because we disagree with it or previously denied a refund.

Payment-dispute response: Subject to the evidence, payment-network rules, applicable law and the Terms:

• We may restrict affected paid Services where reasonably necessary to prevent additional disputed charges, unpaid use or substantiated fraud while reviewing the dispute.

• We may recover amounts actually owed and reasonable attributable costs under Sections 9.4 and 12.2 of the Terms, without double recovery or automatic penalties for making a dispute.

• Relevant available transaction and account information may be shared with payment processors for dispute handling as permitted by the Privacy Policy and applicable law.

6. Processing of Refunds

If a refund is approved:

• Method: Refunds normally use the original payment method. Where it cannot receive the refund, we will arrange a lawful alternative with appropriate verification; any consent and no-fee requirements for statutory refunds continue to apply.

• Cryptocurrency: The same contractual and mandatory refund rights apply to crypto purchases. Approved refunds use the payment processor's supported refund process and an appropriately verified return destination. Service Credits may be used instead only with your agreement where lawful; inability to use the original wallet does not extinguish a refund owed.

• Currency: Refunds and Service Credits are denominated in the USD amount paid at purchase, net of any deducted fees; exchange-rate and cryptocurrency market movements are not compensated.

• Timing: We process approved contractual refunds within 5 business days. Bank or processor settlement may take additional time. Statutory deadlines, including Section 7, take precedence.

• Fees: We reserve the right to deduct third-party transaction fees (e.g., processing fees) from the refund amount, where permitted by law.

Refunds, credits and balances actually owed are outside the damages limitations in Section 14 of the Terms and are not reduced because a damages cap has been reached.

7. EU/UK Consumers

If you purchase as a consumer in the European Union or the United Kingdom, you generally have fourteen (14) days from conclusion of the distance contract to withdraw without giving a reason, subject to applicable statutory exceptions. The seven-day and 100MB conditions for our contractual defect-refund policy do not limit this statutory right.

Immediate access and full performance: Where the payment action expressly requests immediate service and the required acknowledgment is given, we may begin performance during the withdrawal period. Your withdrawal right ends once the service contract has been fully performed, provided applicable legal conditions are met. Merely allocating bandwidth, supplying credentials or funding Wallet Balance does not by itself establish full performance or waive that right.

Withdrawal after service has started: If you withdraw after expressly requesting immediate performance, you must pay a proportionate amount for the service provided up to the time you tell us you are withdrawing, subject to applicable law. The calculation uses the agreed total price and the proportion actually supplied; if the agreed price is excessive, applicable market-value rules apply. No such charge is due where applicable law excludes it because the required request or information was not provided. Statutory refunds are not reduced by processing fees where that deduction is prohibited.

How to withdraw: Send an unequivocal statement to support@databay.com or our postal contact below, identifying your account and purchase. You may use the following model, but it is not mandatory: “To WATTENNE INTERNATIONAL LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, support@databay.com: I hereby withdraw from my contract for the following service: [description/order reference]. Ordered on: [date]. Consumer name and address: [details]. Date: [date]. Signature: [only for a paper notice].” Send your notice before the withdrawal period expires.

Refund and other rights: We reimburse amounts due following a valid statutory withdrawal within fourteen days after being informed, using the original payment method unless another method is expressly agreed without fees to you, subject to any lawful proportionate service charge. Turning off future automatic top-ups and withdrawing from a purchase are separate actions. Nothing here limits statutory remedies for defective or misdescribed services or any other non-waivable consumer protection. Purchases made for business purposes do not acquire consumer withdrawal rights solely because the purchaser uses an individual account.

8. Contact Information

To request a refund or for questions regarding this policy, please contact us at:

WATTENNE INTERNATIONAL LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@databay.com