At Databay, we are committed to maintaining the highest standards of security, transparency, and legal compliance. As part of this commitment, we have implemented a comprehensive Know Your Customer (KYC) policy.

This policy primarily applies to customers who wish to use certain payment methods deemed as high-risk, such as credit cards and PayPal. Customers choosing to make payments through less risky methods, such as cryptocurrencies, are exempt from this KYC process. Despite this, we reserve the right to apply KYC procedures in specific circumstances, if deemed necessary for security or compliance purposes.

Our KYC policy is a preventive measure against identity theft, financial fraud, money laundering, and other illegal activities. It is designed to ensure that we know and understand our customers well and serve them better, while adhering to the strictest legal standards.

We require all customers who wish to use certain payment methods, including credit card and PayPal, to go through our KYC process. This process is carried out in partnership with Persona Identities, Inc. a trusted third-party service.

During this process, we may ask you for the following:

• Full name

• Date of birth

• Residential address

• Nationality

• A copy of a valid identification document such as a passport or driver’s license

• A recent proof of address document, such as a utility bill or bank statement

We perform ongoing monitoring of customer accounts to identify and respond to suspicious activities. Our systems are designed to flag unusual transaction patterns, which are then reviewed by our security team.

Risk assessments are conducted for all customers. Factors considered include the customer's country of residence, nature of business, transaction volume, and size.

Your personal data collected during the KYC process is stored securely and handled with utmost care, respecting your privacy rights. Please refer to our Privacy Policy for detailed information on how we collect, store, use, and protect your personal information.

We are committed to complying with all relevant legal and regulatory requirements, including reporting suspicious activities to relevant authorities. We fully cooperate with law enforcement agencies to uphold the integrity of our platform and protect our customers.

We appreciate your understanding and cooperation in helping us maintain a safe and compliant platform. If you have any questions regarding our KYC policy, please do not hesitate to contact us.